Orders Status

To check the status of your order, please sign in to your account here.



If you have not registered for an account, you can do so here using the email address associated with your most recent order.

Alternatively, you can check your email for your order confirmation message.

If your order is processing, you can cancel it online before it ships. To ensure that all orders are processed promptly, the cancellation window is approximately sixty minutes.

To cancel your order, follow the steps below:  

1. First, sign in to your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order. 
2. Within the Order History section, find the corresponding order number and select “View or Manage.”
3. Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancellation option is unavailable, please contact Client Services for further support.
4. Then select “Confirm Cancellation” to submit the cancellation.
5. If your cancellation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.

Please note that if your order is outside of the cancellation window, the standard shipping and return policy will apply.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you are still unable to locate the email, please contact Client Services.