← Client Services

Returns

Request a return

Each return is attended to by our Client Services team. Please submit your request within 14 days of delivery, with your order reference and the details of each piece. We aim to respond within 1–2 business days.

Read delivery and returns policy

Prepare your details

Have your order confirmation to hand. Note the delivery date and the size, colour and condition of each piece.

Wait for instructions

We aim to reply within 1–2 business days. If approved, we will email return instructions.

Return and review

After your parcel reaches us, allow 5–7 business days for inspection and processing. We will confirm an approved refund by email.

Returns Request

Please complete the details below so that Client Services can give your request individual consideration. Fields marked * are required.

01 — Your correspondence

02 — Your order

03 — Your pieces

04 — Your preferred resolution

Please indicate your preference. Client Services will confirm the available arrangements following review of your request. Exchanges and replacements are subject to availability.

For a damaged or defective item, describe the issue above. If you have photos online, you can share an accessible link here.

05 — Review & confirm

Please review your order reference, the pieces listed and your correspondence email before submitting. Our Client Services team will consider your request and write to you with the next steps. Please await our instructions before sending your parcel.